We're hiring a Process Product Engineer to work closely with enterprise customers to deploy data-driven software solutions in technical and operational environments.

This is a highly cross-functional role that combines engineering expertise, customer engagement, data analysis, and technical problem-solving. You'll work directly with customer stakeholders to understand operational challenges, analyze process and production data, develop models and workflows, and help drive measurable improvements using the company's platform.

The ideal candidate is comfortable collaborating with technical teams, working with complex datasets, and translating technical insights into practical business value.

Internally, you will serve as a technical subject matter expert and represent the voice of the customer through hands-on project experience across a range of industrial and operational use cases.

Externally, you will support enterprise partners by helping onboard and implement platform solutions, troubleshoot existing workflows, and identify opportunities for operational optimization and process improvement.

Working closely with Sales, Product, and Engineering teams, you'll also contribute to identifying new product applications and helping shape future platform capabilities.

What You'll Do

Customer Success & Delivery

• Partner with enterprise customers to deploy and scale platform solutions
• Lead technical onboarding and implementation initiatives across operational environments
• Build trusted relationships with technical and business stakeholders
• Identify opportunities for workflow optimization, operational improvement, and data-driven insights
• Translate customer challenges into actionable technical solutions and product feedback
• Support successful project execution from discovery through deployment

Technical Analysis & Problem Solving

• Analyze operational and process datasets to uncover trends and optimization opportunities
• Develop models, simulations, and analytical workflows using Python and related tools
• Work with industrial and operational data systems to contextualize and interpret data
• Collaborate with product and engineering teams to improve platform functionality
• Communicate technical findings clearly to both technical and non-technical audiences
• Support troubleshooting and continuous improvement initiatives in complex operational settings

What You'll Need

• 5-7 years of experience in engineering, manufacturing, operations, or related technical environments
• Strong analytical and problem-solving skills
• Experience working with data analysis, modelling, or simulation tools
• Familiarity with Python or similar technical tooling
• Ability to work directly with customer stakeholders in cross-functional environments
• Strong communication and project management skills
• Fluency in French is a bonus
• Experience supporting technical implementations or operational improvement initiatives
• Knowledge of enterprise historians such as OSIsoft PI, DeltaV, Wonderware, GE Proficy,
  or similar industrial systems is valuable